Return Policy

Return & Exchange Policy

Last Updated: August 31, 2026

At Subuggy Off-Road, many of our products are fulfilled and shipped directly by third-party suppliers. Because of this, all returns, exchanges, refunds, and related requests are subject to the policies and requirements of the supplier responsible for fulfilling your order.

Returns & Exchanges

All returns and exchanges must be processed through the applicable supplier. Subuggy Off-Road does not independently accept, inspect, or process returned merchandise.

Before returning any product, you must contact us at subuggyxv@gmail.com so that we can provide you with the appropriate return instructions and, when applicable, the supplier's return authorization or other required information.

Do not send a product back to the return address shown on your original package unless we or the supplier specifically instruct you to do so. Sending merchandise to an incorrect address may result in delays, additional costs, or the package being refused.

Supplier Policies & Fees

Because returns and exchanges are handled by our suppliers, they are subject to the individual supplier's policies and requirements. These may include:

Return eligibility requirements and time limits
Restocking or processing fees
Return shipping costs
Original shipping charges
Exchange shipping costs
Return authorization requirements
Product condition and packaging requirements
Non-returnable or non-exchangeable products
Other fees or restrictions imposed by the supplier

Any applicable fees, shipping charges, restocking fees, or other costs imposed by the supplier are the responsibility of the customer unless otherwise stated or required by applicable law.

Product Condition

Returned products must meet the applicable supplier's requirements. Depending on the supplier and product, items may need to be unused, uninstalled, undamaged, and returned in their original packaging with all included parts, accessories, manuals, and documentation.

Products that do not meet the supplier's return requirements may be refused or may not qualify for a refund or exchange.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at subuggyxv@gmail.com.

Please provide your order number, a description of the issue, and photographs or other documentation when requested. We will work with the appropriate supplier to determine the available resolution.

Do not return damaged, defective, or incorrect merchandise without receiving return instructions.

Refunds

Refunds are subject to the applicable supplier's return and refund policies. Once a supplier approves a return and processes the applicable refund, the refund will be issued to the original payment method, subject to any applicable deductions, fees, or shipping charges permitted under the supplier's policy and applicable law.

Processing times may vary depending on the supplier and your payment provider.

Important Notice

By purchasing from Subuggy Off-Road, you acknowledge that products may be fulfilled by third-party suppliers and that returns and exchanges for those products are governed by the applicable supplier's policies.

Subuggy Off-Road is not responsible for return or exchange costs, supplier-imposed fees, restocking fees, shipping charges, or other requirements established by the supplier, except where otherwise required by applicable law.

We recommend reviewing the applicable return requirements before purchasing if you believe you may need to return or exchange an item.